TERMS & conditions

These terms and conditions have been put in place to maximise enjoyment and development during Sutton Community Dance (SCD) classes, events or productions. 


Any questions relating to the Terms and Conditions, or indeed any aspect of SCD may be addressed to a class teacher or via email at info@scd.org.uk 


Booking a place

All classes should be booked and paid for online at www.scd.org.uk/book

Anyone clicking 'book' will be directed to the SCD Online Portal to set up an account. Once an account has been created all new account holders are first required to sign up for 'Auto-Pay'. Once Auto-Pay has been activated account holders will then be able to select and enroll into their chosen classes and will be prompted to pay a £10 registration fee.

Classes can also be booked and paid for within the SCD centre by visiting the reception desk. We cannot guarantee the availability of a member of staff for bookings within the centre and so we recommend booking online where possible.


Auto-Pay

Auto-Pay is our chosen method for collecting your regular class fees. Through Auto-Pay SCD will automatically charge your registered card on the 1st of each month, for the number of classes you are due to take within that month. This means that you will not be charged during school or public holidays. After saving your card details you will be able to select and enroll for your chosen classes.


Once you have hit ‘submit’ you will be prompted to make a MANUAL PAYMENT to cover the fees due for the remainder of the month in which you are joining, as well as a £10 registration fee if you are a new customer.

Customers booking trials or drop in classes will not be required to sign up for Auto-Pay.


Payment methods

Bookings online or within the SCD venue are paid for by credit or debit cards via SCD’s secure booking and payment system using Stripe. In exceptional circumstances classes can be paid for monthly in advance by cash, ONLY with prior written agreement with SCD management. 


Fees

Classes run for one full academic year over 39 weeks. Arrangements for payments to be made for the whole year in advance can be made by emailing info@scd.org.uk 


Fees are calculated per class and customers are charged automatically on the 1st of the month for the number of classes taking place within that month. We are unable to confirm any class enrolment without payment made in advance. Upon enrolling with SCD students agree to pay for the full year, however monthly payments can be cancelled with 30 days written notice. Notice should be sent via email only to the address above.


Bank Holidays 

Classes do not run on Bank Holidays. Customers will not be charged for classes that usually fall on the same day as a bank holiday. 


School Holidays

Regular classes do not run over the school holidays, however workshops, one-off classes and camps will be available to book. Customers will not be charged for regular classes during the holidays.


Discounts 

SCD offers a Sibling Discount of 10% and a Multiple Class Discount for those taking more than two classes per week, increasing to 15% for those taking more than 5 classes per week. These discounts are automatically applied when payment is due.


Cancellations 

Yearly fees, paid in advance, are non-refundable unless authorisation has been given by the Directors of SCD, in which case the full refund is at the discretion of SCD and each circumstance will be considered individually. Cancellations less than 7 days prior to the date of the first class will be refunded at 50% of the price paid to cover costs associated with the cancellation. 


In exceptional circumstances it may be necessary for SCD to cancel a class. If this happens, students will be notified with as much notice as possible by phone and email. Alternative dates will be given, or a full refund/credit will be given for any cancellations made by SCD. 


Non-Attendance 

We appreciate that some students do not always wish to take part on the day of class but SCD are unable to offer a refund for any student who does not take part. Once a course has been paid for the payee is not entitled to a refund if the student does not wish to attend. 


Taster Classes 

SCD offer pre-booked Taster Classes which are charged at the price per class rate. Taster Class fees are non-refundable and the payee is not entitled to a refund if the student does not attend the class. 


Illness 

A refund or credit for lessons missed due to illness will only be considered on production of a signed, valid and dated doctor’s note with full explanation of the illness.


Holidays 

Customer holidays taken during term time will not decrease the price of the course. Full payment for the course must still be made and no refunds will be given for weeks missed due to holidays. 


Levels 

Although many of SCD’s classes prescribe a specific age range, it is possible that a student would be more suited to a class of a different level. Please note that SCD teachers want each student to progress at a suitable pace and their decision on which class to allocate must be respected and adhered to. 


Arrival and Departure Times 

Students are encouraged to arrive early for classes and may enjoy the on-site facilities, however students may not enter the allocated studio until the teacher makes collection at the door. Once the allocated class time has finished, it is necessary to vacate the space swiftly so that the studio can be prepared for the next class. Please make sure that the person responsible for any children attending is aware of the arrival and departure times, if parents/carers will not be in attendance. 


Late Collection

It is the responsibility of the parent/carer to ensure that children are collected from their classes on time. SCD teachers cannot be responsible for children who are not collected on time. 

In the event that a parent/carer is running late children will remain in the dance studios with a dance teacher until they are collected. If SCD cannot contact a parent/carer or emergency contact within the hour, the Police will be called.


Support for those with SEN 

On booking, please give full details of any participants with additional needs. It is the responsibility of the student, parent or carer to notify SCD of such needs to ensure safe and effective teaching methods and standards are maintained. 


Siblings of Participating Children 

SCD are happy for siblings to be present in a parent and child class as spectators if they are fit and well. If a sibling becomes actively involved in a class it will be necessary for parents to make payment for the siblings involvement at the usual class price. 


Spectators during Class 

Whether actively taking part alongside a child, or spectating, parents and carers are reminded to refrain from chatting during the class times. If chatting becomes a distraction, spectators will be asked to leave the studio. 


Toilet Visits 

Please ensure that children are taken to the toilet immediately prior to the start of any class so that there will be no disruption during class times. 


Physical Contact 

Students and Parents/Carers must be aware that due to the nature of the dance classes at SCD it is necessary for the teacher to have physical contact with students from time to time. If customers would prefer a teacher not to have physical contact with themselves or their child SCD must be notified in writing prior to the first class. Please refer to the SCD Child Protection Policy at www.scd.org.uk


Food and Drink during Class 

No food or drinks must be taken into the studio, other than a bottle of water. If a student does require food or drink during the class times, students must be taken outside of the studio. Specific refreshment breaks will be allowed during classes which are more than 1 hour duration. 


Photography and Film 

Pupils may on occasions be photographed or filmed by representatives of SCD during classes, events and performances. By taking part in SCD classes you are agreeing to this taking place unless you have stated otherwise on enrolment. Spectators may not film during class unless the class is a designated Watching Week as this may cause a distraction to those taking part. 


Parental Supervision 

SCD ask that all parents/guardians of children under 5 supervise their children at all times. Parents are permitted to leave SCD whilst their children are in class, providing a contact number has been logged on the online portal, and that they arrive in time for collection. Parents are invited by the class teacher to watch the final class of the term and will not be permitted within the studio at any other time, unless previously arranged.


Client Information 

In line with the Data Protection Act all personal information held is treated as private and confidential and is used solely by SCD. This information will not be disclosed or passed on to any third parties. 


Insurance, First Aid and DBS 

SCD and all teachers hold public liability insurance which includes accidental injury to any person or property caused in connection with the business. Members of staff with First Aid training and certificates will be on site during class times. Students, Parents and Carers must ensure that all SCD teachers are aware of any medical requirements or allergies which may affect students during class time. All teachers have up-to-date DBS checks completed. 


Customer Service 

It is the intention of SCD to provide you with a high level of customer service at all times, however, if you are dissatisfied with the level of service you have received please contact us via the contact details listed above.